Terms and Conditions

I GENERAL INFORMATION

1. Online Store https://fleecozy.com/

The online store available at https://fleecozy.com/ (the website operating under this domain, hereinafter referred to as the “Store”) is operated by GEX STORE sp. z o.o. (hereinafter referred to as the “Seller”), with its registered office in Wrocław, at .pl. gen. Walerego Wróblewskiego 3A/7, 50-413 Wrocław, Poland, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division, under KRS number 0001018317, NIP: 7011128517, REGON: 524426242, which is also the controller of the personal data of the Store’s Customers.

For the purposes of these Terms and Conditions, and to facilitate communication, the following terms are used interchangeably: “FleeCozy” - the name of the Store, “Store”, or “Seller”.

2. These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) set out the rules for purchasing goods offered in the Store (the “Goods”), creating and maintaining an individual customer account (the “Account”), and using other services described in the Terms and Conditions.

3. The Terms and Conditions are available on the Store’s website under the “Terms and Conditions” tab and are provided in a manner that enables their downloading, saving, and reproduction.

4. Information about the Goods presented in the Store constitutes an invitation to enter into a sales contract within the meaning of Article 71 of the Polish Civil Code and does not constitute an offer within the meaning of applicable law.
A sales contract is concluded upon the Customer placing an Order and the Seller accepting that Order.

Customers’ personal data are processed in connection with the performance of Orders in accordance with applicable laws, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR). Detailed information on the principles of personal data processing is provided in the Privacy Policy available on the Store’s website.

5. The Goods offered in the Store are described in a manner that enables the Customer to familiarize themselves with their essential characteristics.

The information provided on the Website includes, in particular, descriptions of the Goods, their prices, and - where applicable - the materials from which they are made.

6. All trademarks, trade names, photographs, graphics, designs, the layout of the Store, descriptions of the Goods, and other materials published on the Website are the property of FleeCozy or are used by FleeCozy under appropriate licenses and are protected under copyright law and intellectual property laws.

Any copying, distribution, modification, public display, or other use of the aforementioned materials, in whole or in part, for commercial purposes or beyond the scope of permitted personal use, without the prior written consent of FleeCozy, is prohibited.

II RULES FOR USING THE STORE AND CONCLUDING SALES CONTRACTS

1. Prior to placing an Order or creating an Account in the Store, the Customer is required to familiarize themselves with these Terms and Conditions and accept them by selecting the appropriate checkbox.
Failure to accept the Terms and Conditions prevents the Customer from placing an Order, creating an Account, and using the services provided through the Store.

2. The data provided by the Customer when placing an Order must be true, accurate, and complete.
The Seller reserves the right to refuse to process an Order if the data provided are incorrect or incomplete to an extent that prevents proper fulfillment of the Order, in particular proper delivery.
Before refusing to process the Order, the Seller will attempt to contact the Customer in order to obtain the data necessary for its fulfillment.

The Customer’s personal data are processed in accordance with applicable laws, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), under the principles set out in the Privacy Policy available on the Store’s Website.

3. The Seller shall exercise due care to ensure the proper and secure operation of the Store and its use by Customers, in accordance with applicable laws and generally accepted security standards.

4. The Customer is obliged to refrain from taking any actions that could compromise the security of the Store, the security of the Customer’s data or the data of other Customers, as well as the security of Orders being processed.

5. When using the Store, the following rules must be observed:

a) Any interference with the Store’s system environment is prohibited, in particular the introduction of malicious software or undertaking other actions aimed at unlawfully disrupting the operation of the Store.
Violation of the above rules may result in blocking access to the Store or taking appropriate legal action.

b) The Customer is obliged to use the Store in accordance with its intended purpose as specified in the Terms and Conditions; the use of the Store’s functionalities for purposes contrary to the Terms and Conditions or applicable law is prohibited.

c) It is prohibited to use the Store in a manner that may disrupt its operation or cause inconvenience to other Customers or the Store’s staff; in particular, it is forbidden to send advertising or marketing content to the addresses provided on the Store’s Website, as well as to use automated tools, scripts, bots, or other technologies that automate the process of placing Orders.

d) The use of content, descriptions, photographs, and other graphic elements of the Store for commercial purposes or for purposes exceeding permitted personal use without the prior consent of FleeCozy is prohibited; the aforementioned elements are protected under copyright law and intellectual property laws.

e) The Customer may not take actions that unjustifiably hinder other Customers from making purchases, in particular by placing Orders in a manner indicating a lack of genuine intent to conclude or perform a sales contract.
This provision does not limit the Customer’s right to withdraw from a sales contract on the terms set out in Chapter VII of the Terms and Conditions.

f) FleeCozy reserves the right to refuse to process Orders in justified cases, in particular where the circumstances of placing such Orders indicate activities bearing the characteristics of business activity consisting in the systematic resale of the Goods.
The above does not apply to Orders clearly placed on behalf of a business entity, in particular where an Order is placed using company details and with an explicit request for the issuance of a VAT invoice in accordance with applicable law.

III CONCLUSION OF THE SALES CONTRACT FOR GOODS

1. Within the Store, the Customer may purchase Goods and use electronic services provided by FleeCozy, consisting in particular of presenting the Store’s offer and enabling the placement of Orders, under the terms set out in these Terms and Conditions.

2. Orders in the Store may be placed 24 hours a day, 7 days a week; however, Orders placed on non-working days (Saturdays and Sundays), including public holidays, shall be processed on the next working day.

3. Orders in the Store may be placed either after creating a Customer Account and logging into it or, where such functionality is available, without creating an Account.

The availability of guest checkout or Customer Account checkout depends on the functionalities currently available in the Store.

The Store may also allow Orders to be placed without creating an Account, depending on the functionalities currently available in the Store.

4. In order to process an Order, the Customer is required to provide the data necessary for its fulfillment. Mandatory fields in the Order form are marked accordingly.
Failure to provide the required data makes it impossible to process the Order and, where such a request has been made, to issue an invoice.

The Customer’s personal data are processed in accordance with applicable laws, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), under the principles set out in the Privacy Policy available on the Store’s Website.

5. Placing Orders

5.1. In order to place an Order, the Customer selects the Goods, adds them to the “Shopping Cart”, specifies the quantity, and then follows the instructions displayed on the Store’s Website.

5.2. Adding Goods to the “Shopping Cart” does not constitute a reservation of the Goods nor a guarantee of their availability.

5.3. Until clicking the “Buy and Pay” button, the Customer may modify the contents of the “Shopping Cart” and the data entered.
Clicking the “Buy and Pay” button constitutes the Customer’s submission of an offer to conclude a sales contract under the terms set out in these Terms and Conditions and the placement of an Order.

5.4. The reservation of the Goods occurs upon successful completion of payment.
In the case of payment methods that do not require immediate crediting of funds, the reservation of the Goods may be maintained for up to 3 business days from the date of placing the Order, provided that the payment has been properly initiated.

6. After an Order has been placed, the Store sends the Customer an email to the email address provided, containing basic information about the Order, in particular: the quantity and price of the ordered Goods, the cost and selected method of delivery, the selected payment method, the estimated Order fulfillment time, as well as the Customer’s details and the Store’s details.

The information referred to above constitutes solely a confirmation of receipt of the Order by the Store and does not constitute its acceptance nor the conclusion of a sales contract.

7. Upon receipt of the Order, the Store submits it for verification, in particular with regard to the availability of the Goods, the availability of delivery to the selected country and address, and the correctness of the data necessary to fulfill the Order.

After completion of the verification, the Store sends the Customer an email containing either a confirmation of acceptance of the Order for fulfillment (“Order Fulfillment and Delivery Confirmation”) or information on the refusal to accept the offer to conclude a sales contract, together with the reasons for such refusal.

8. The email referred to in section 7 above, entitled “Order Fulfillment and Delivery Confirmation”, constitutes the Store’s declaration of acceptance of the Customer’s offer, and upon its dispatch the sales contract for the Goods is concluded under the terms set out in these Terms and Conditions.

9.If the Order has been paid for and the Seller refuses to accept the Customer’s offer, the payment made by the Customer shall be refunded without undue delay using the same payment method, unless another refund method is agreed with the Customer and does not involve any additional costs for the Customer.

10. Upon dispatch of the Goods to the Customer, the reservation of the Goods expires and is replaced by the performance of the concluded sales contract between the Customer and the Store.

11. The Customer has the right to cancel the Order prior to the dispatch of the Goods and to withdraw from the sales contract after receiving the Goods, under the terms set out in these Terms and Conditions and in applicable law.

Detailed information regarding Order cancellations, returns of Goods, and exchanges is available on the Store’s Returns and Exchanges page.

12. In the case of selecting online payment, the Store reserves the right to cancel the Order if:

a) the data provided by the Customer are incorrect or incomplete to an extent that makes delivery impossible or prevents contact with the Customer for the purpose of verifying such data;

b) payment for the Order is not made within the time limit specified by the Store, in accordance with the information on payment methods available on the Store’s Website under the “Payment Methods” section or during the checkout process.

12. Sales of Goods in the Store are documented in accordance with applicable tax and accounting regulations. The Customer may receive a sales document, fiscal receipt, electronic receipt, or VAT invoice in electronic form, depending on the type of transaction, the Customer’s status, and the applicable legal requirements.

Acceptance of these Terms and Conditions constitutes acceptance of receiving sales documents in electronic form, unless mandatory provisions of law require otherwise.

14. Where the Customer is a business entity and purchases the Goods in connection with their business activity, the Store issues a VAT invoice, provided that the Customer supplies, prior to placing the Order, the data necessary for its issuance, in particular the company name, registered office address, and VAT identification number, where applicable.

If the Customer does not provide company details before confirming the Order, this shall mean that the purchase is made as a consumer, unless the circumstances clearly indicate otherwise.

15. The Customer’s personal data are processed in accordance with applicable laws, in particular the GDPR, under the principles set out in the Privacy Policy available on the Store’s Website.

IV DELIVERY AND PICKUP OF GOODS

1. In the case of selecting online payment, the transfer of the Goods for delivery may be suspended until the payment has been credited, the reservation has been confirmed, and the acceptance of the Order for fulfillment has been confirmed, as referred to in Chapter III, sections 5.4-8.

2. Goods purchased in the Store are delivered to selected countries made available in the Store or during the checkout process, in accordance with the delivery methods currently available for the selected country and address.

If a country, region, address, or delivery method is not available in the Store during checkout, this means that the Store does not currently provide standard delivery to that destination through the regular online ordering process.

3. Customers interested in delivery within Poland may use the Polish version of the Store available at https://fleecozy.pl/, subject to the delivery methods and rules available on that website.

4. Delivery times depend on the selected carrier, the destination country, the delivery address, and circumstances beyond the Seller’s control. Any delivery time displayed in the Store or during checkout is an estimated time, unless a given delivery method clearly states otherwise.

The Store exercises due care to dispatch the Goods correctly, but does not guarantee delivery on a specific day or at a specific hour, unless such a guarantee is expressly provided for a given delivery method.

5. Delivery of the Goods may be carried out in particular:

a) via a courier company - to the address indicated by the Customer, where such delivery method is available;
b) to a pickup point or other collection location selected by the Customer, where such option is made available by the Store for the selected country or region.

Detailed information regarding the available delivery methods and delivery costs for the Goods is provided in the Store, in the relevant delivery information section, or during the checkout process before the Order is placed.

6. The Customer’s personal data provided in connection with the delivery of the Goods are processed solely to the extent necessary for the performance of the sales contract and the organization of delivery, including their transfer to entities providing transport, fulfillment, or logistics services.

Such data are processed in accordance with applicable laws, in particular the GDPR, under the principles set out in the Privacy Policy available on the Store’s Website.

V PRICES AND PAYMENT METHODS

1. The prices of the Goods offered in the Store are stated in euros (EUR) and are gross prices, including value added tax (VAT), unless otherwise clearly indicated in the Store.

2. Payment for an Order may be made using one of the payment methods currently available in the Store.

Information about the available payment methods is presented on the Store’s Website and at the stage of selecting the payment method when placing an Order.

3. In the case of selecting online payment, the funds should be credited to the Store’s account within the time limit specified by the Store.

If the payment is not credited within this time limit, the Store reserves the right to cancel the Order, of which the Customer will be informed.
In such a case, the Customer may place a new Order by selecting a different payment method or by making an online payment within the required time limit.

4. The Store reserves the right to change the prices of the Goods, modify the assortment, and introduce promotions or other price reductions.

Such changes do not affect the rights already acquired by Customers and, in particular, do not affect sales contracts concluded prior to their introduction, Orders accepted for fulfillment, or the rights of Customers benefiting from a given promotion under the terms applicable at the time the Order was placed.

5. The Customer’s personal data provided in connection with making payments are processed solely to the extent necessary for the fulfillment of the Order and the handling of payments, in accordance with applicable laws, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
Detailed information regarding the principles of personal data processing is set out in the Privacy Policy available on the Store’s Website.

The Store ensures that, prior to placing an Order, the Customer is informed of the total price of the Goods and all costs related to the Order, including delivery costs, in accordance with applicable consumer protection laws.

VI COMPLAINTS REGARDING GOODS

1. The Store offers exclusively new and original Goods.
The Seller, i.e. GEX STORE sp. z o.o., operating the Store under the trade name FleeCozy, is liable for any lack of conformity of the Goods with the sales contract existing at the time of delivery and revealed within a period of 2 years from that time, in accordance with the applicable provisions of law.

Independently of the Seller’s liability, the Goods may be covered by a warranty granted by the manufacturer or another authorized entity, under the terms set out in the warranty statement.
Exercising rights under the warranty does not exclude, limit, or suspend the Customer’s rights arising from the Seller’s liability for the lack of conformity of the Goods with the sales contract.

2. In the event that a lack of conformity of the Goods with the sales contract is identified, the Customer has the right to submit a complaint in accordance with the applicable provisions of law and these Terms and Conditions.

3. A complaint may be submitted in one of the following ways:
a) electronically, by sending the complaint to info@fleecozy.com;
b) via the return form made available on the Store’s Website;
c) in written form, by sending the complaint to the Store’s address indicated on the Returns and Exchanges page of the Store’s Website, with the note “FleeCozy - COMPLAINT”;
d) by returning the complained Goods together with a description of the identified lack of conformity, if returning the Goods is necessary for the complaint to be examined.

If the Goods are damaged, defective, incorrect, or do not match the Order, the Customer should contact the Seller before sending the Goods back. The Customer should provide the Order number, a short description of the issue and, where possible, photos of the Goods and packaging. This helps the Seller assess the situation and confirm the next steps, including whether returning the Goods is necessary.

Such cases are handled separately from a standard withdrawal from the contract, as a complaint regarding the Goods. If the complaint is accepted, the Seller will offer a solution in accordance with applicable consumer law and these Terms and Conditions.

Depending on the situation, this may include repair, replacement, refund, reimbursement of the necessary return shipping cost, or - if the Customer prefers to keep the Goods - a partial refund or price reduction reflecting the condition of the Goods.

The Customer should not send damaged, defective, or incorrect Goods back cash on delivery. If return shipping is necessary, the Customer should contact the Seller first so that the next steps can be confirmed.

4. The Seller shall respond to the complaint within 14 days from the date of its receipt.

5. If a complaint is accepted, the Customer is entitled to the rights arising from the applicable provisions of law.

As a first step, the Customer may request that the Goods be brought into conformity with the sales contract by means of repair or replacement.

The Seller may refuse to bring the Goods into conformity in the manner chosen by the Customer if this is impossible or would require excessive costs compared to another available method of bringing the Goods into conformity with the sales contract.

The Customer may submit a declaration of price reduction or withdrawal from the sales contract if:
a) the Seller has failed to bring the Goods into conformity with the sales contract by repair or replacement or has refused to do so;
b) the lack of conformity of the Goods persists despite the Seller’s attempt to bring the Goods into conformity;
c) the lack of conformity of the Goods is of such a significant nature that it justifies a price reduction or withdrawal from the sales contract without prior request for repair or replacement;
d) it follows from the Seller’s statement or from the circumstances of the case that the Seller will not bring the Goods into conformity with the sales contract within a reasonable time or without excessive inconvenience to the Customer.

The right to withdraw from the sales contract does not apply if the lack of conformity of the Goods with the sales contract is insignificant.

6. If the complaint is not accepted, the Goods shall be returned to the Customer together with a justification of the Seller’s position, where the Goods were physically sent to the Seller.

7. It is recommended that, upon receipt of the shipment, the Customer checks its condition for any damage that may have occurred during transport.

If any damage is identified, the Customer should - where possible - prepare a damage report with the participation of the carrier or report the damage in accordance with the procedure applicable to the given operator, in particular at the pickup point, through the courier system, or by another method made available by the carrier.

8. Out-of-court dispute resolution methods:

a) A Customer who is a consumer has the option to use out-of-court methods for handling complaints and pursuing claims, in particular by:
- submitting an application to initiate proceedings for out-of-court consumer dispute resolution, in accordance with the Act of 23 September 2016 on out-of-court consumer dispute resolution;
- seeking assistance from the competent municipal or district consumer ombudsman;
- using the support of social organizations engaged in the protection of consumer rights.

b) The use of out-of-court dispute resolution methods is voluntary and requires the consent of both parties.

c) The Store’s contact details for matters related to complaints are available in the relevant section on the Store’s Website.

9. The provisions of this Chapter VI shall apply accordingly also to a natural person who concludes a contract directly related to their business activity, where the content of that contract indicates that it does not have a professional character for that person, in particular where such professional character does not result from the subject of the business activity disclosed in the Central Register and Information on Economic Activity (CEIDG).

10. The provisions of this Chapter VI concerning the Seller’s liability for the lack of conformity of the Goods with the sales contract do not apply to sales contracts concluded by the Seller with Customers who are business entities purchasing the Goods in the course of their business activity of a professional nature.

In the relationships referred to above, the Seller’s liability under statutory warranty (rękojmia) is excluded, unless mandatory provisions of law provide otherwise.

The above does not exclude the possibility for the Seller to conclude separate agreements with business entities or to establish individual sales terms, in particular with regard to liability, complaints, returns of Goods, and documentation of sales outside the Store system.

VII RETURN OF GOODS / WITHDRAWAL FROM THE SALES CONTRACT

1. Right of withdrawal from the contract

1.1. A Customer who is a consumer has the right to withdraw from the concluded sales contract for the Goods without giving any reason, by submitting a declaration of withdrawal to the Seller within 14 days from the date on which the Customer, or a third party indicated by the Customer other than the carrier, takes possession of the Goods.

1.2. The right of withdrawal referred to in section 1.1 above does not apply in the cases provided for in Article 38 of the Act of 30 May 2014 on Consumer Rights, in particular with regard to contracts:

a) where the subject of the performance is Goods delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging has been opened after delivery;

b) where the subject of the performance is sealed audio or video recordings or computer software, if the packaging has been opened after delivery;

c) for the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts.

1.3. The provisions of this Section VII.1 shall apply accordingly also to a natural person who concludes a sales contract directly related to their business activity, where the content of that contract indicates that it does not have a professional character for that person, in particular where such professional character does not result from the subject of the business activity disclosed in the Central Register and Information on Economic Activity (CEIDG).

1.4. The right of withdrawal referred to in this Chapter VII does not apply to Customers who are business entities concluding a sales contract in the course of a business activity of a professional nature, unless the Seller decides otherwise on the basis of separate agreements or individual arrangements made in writing.

2. Time limit for returning the Goods

2.1. A Customer who wishes to withdraw from the sales contract must submit a declaration of withdrawal to the Seller within 14 days from the date on which the Customer, or a third party indicated by the Customer other than the carrier, takes possession of the Goods.

2.2. After submitting the declaration of withdrawal within the time limit referred to in section 2.1 above, the Customer is obliged to return the Goods to the Seller without undue delay.

2.3. As a rule, the Goods should be returned no later than 14 days from the date on which the Customer informed the Seller of the withdrawal from the contract. Compliance with this time limit is deemed sufficient if the Goods are dispatched to the Seller before its expiry.

2.4. As an additional facilitation for Customers, the Seller allows the Goods to be physically returned within 30 calendar days from the date on which the Customer takes possession of the Goods, provided that the declaration of withdrawal from the contract was submitted within the 14-day time limit referred to in section 2.1 above.
This means that the Customer must inform the Seller of the withdrawal within 14 days from receiving the Goods, while the physical return of the Goods may be completed within 30 calendar days from receiving the Goods.

2.5. The return address and practical instructions for sending back the Goods are available on the Store’s Returns and Exchanges page.

3. Form of submitting a declaration of withdrawal from the contract

3.1. The Customer may submit a declaration of withdrawal from the sales contract in one of the following ways:

a) electronically, by sending the declaration to the following email address: info@fleecozy.com;

b) in written form, by sending the declaration to the Seller’s registered office address:
FleeCozy (GEX STORE sp. z o.o.)
pl. gen. Walerego Wróblewskiego 3A/7
50-413 Wrocław
Poland;

c) via the return form made available on the Store’s Website;

d) via other available contact channels indicated in the “Contact” section on the Store’s Website, including in particular by telephone or through direct contact with Customer Service, provided that the Seller may request the Customer to confirm the submitted declaration by email or another durable medium solely for evidentiary purposes;

e) by physically returning the Goods within 14 days from the date of receipt of the Goods, in a manner that clearly indicates the intention to withdraw from the contract, whereby it is recommended to notify the Seller before sending the Goods back and to enclose a written declaration of withdrawal from the sales contract with the shipment.

3.2. Use of the contract withdrawal form is not mandatory. For an effective withdrawal from the contract, it is sufficient for the Customer to submit an unambiguous declaration indicating the intention to withdraw from the sales contract relating to specific Goods.

3.3. Practical information on how to report and send a return, including the current return address and additional instructions, is available on the Store’s Returns and Exchanges page.

4. Refund of payments

4.1. In the event of an effective withdrawal from the sales contract, the Seller shall refund all payments made by the Customer, including the costs of delivery of the Goods, no later than 14 days from the date of receipt of the declaration of withdrawal from the contract.

4.2. The Seller may withhold the refund until the Goods are received back or until the Customer provides evidence of having sent the Goods back - whichever occurs first.

4.3. If the Customer chose a method of delivery other than the cheapest ordinary delivery method offered by the Seller, the Seller is not obliged to reimburse the Customer for the additional costs resulting from the chosen method of delivery.

4.4. The refund shall be made using the same payment method as that used by the Customer for the original transaction, unless the Customer expressly agrees to a different method of refund that does not involve any additional costs for the Customer.

4.5. If a refund to a bank account is requested or required for technical reasons, the Customer may be asked to provide the bank account details necessary to process the refund.

5. Condition of the returned Goods

5.1. The Customer has the right to inspect the Goods to the extent necessary to establish their nature, characteristics, and functioning, in a manner analogous to that which would be possible in a brick-and-mortar store.
Where possible, the Goods should be returned in a complete and clean condition, together with any attached tags, labels, or security elements, if such items were included with the Goods.

5.2. The Customer is liable for any reduction in the value of the Goods resulting from their use in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the Goods.

5.3. If a reduction in the value of the Goods is identified, the Seller reserves the right to apply a proportionate reduction of the amount refunded to the Customer.

6. Consequences of identifying use of the Goods

6.1. If, after receiving the returned Goods, the Seller determines that the Goods were used in a manner exceeding what is necessary to establish their nature, characteristics, and functioning, the Seller shall inform the Customer of the identified reduction in the value of the Goods.

6.2. In such a case, the Seller is entitled to apply a proportionate reduction of the amount refunded to the Customer, corresponding to the degree of reduction in the value of the Goods, in accordance with Article 34(4) of the Act on Consumer Rights.

6.3. Irrespective of the above, the Seller may propose an alternative solution to the Customer, in particular re-dispatch of the Goods or other individual arrangements; acceptance of such a solution by the Customer is voluntary and does not affect the effectiveness of the submitted declaration of withdrawal from the contract.

6.4. Where a refund has been made before the Seller physically receives the Goods, and after receipt it is determined that the reduction in the value of the Goods is such that it prevents their further resale, the Seller reserves the right to pursue claims against the Customer arising from applicable legal provisions, in particular on the basis of Article 34(4) of the Act on Consumer Rights and the provisions of the Civil Code.

7. Costs of returning the Goods

7.1. The direct costs of returning the Goods shall be borne by the Customer, unless these Terms and Conditions provide otherwise, mandatory provisions of law require otherwise, or the Seller has expressly informed the Customer of a free return under a separate offer, promotion, or individual arrangement.

7.2. For a standard withdrawal from the contract, return shipping is arranged by the Customer. The Customer may send the Goods back using a carrier of their choice, unless another return option is expressly made available by the Seller for the specific case.

7.3. Where the Customer uses a return option made available by the Seller other than the Customer’s own shipment, the Customer shall bear the direct cost of the courier or logistics service related to the return of the Goods, unless otherwise required by law or agreed individually with the Seller.
The amount of this cost shall be communicated to the Customer in advance and confirmed before the return option is arranged, and may be deducted from the amount of the refund due, where legally and technically possible.

7.4. Where the Goods are returned using the Customer’s own shipment, carried out at the Customer’s expense, the Seller does not charge any additional fees for accepting the return.

VIII ORDERS WITH INTERNATIONAL DELIVERY

1. The Store allows Orders to be placed with delivery of the Goods to selected countries, in accordance with the delivery methods currently available in the Store or during the checkout process.

2. The current list of countries covered by delivery, available delivery methods, delivery costs, and any logistical limitations are presented in the Store or in the Shopping Cart before the Order is placed.

3. If a given country, region, or delivery method is not available in the Store during checkout, this means that the Store does not currently provide standard delivery of the Goods to that destination through the regular online ordering process.

4. Delivery of the Goods is carried out via external courier companies or other logistics operators. Delivery time depends on the selected carrier, the destination country, the delivery address, and circumstances beyond the Seller’s control.

5. The Store exercises due care to correctly hand over the Goods for delivery, but does not guarantee delivery on a specific day or at a specific hour, unless such a guarantee is expressly indicated for a given delivery method.

6. In the case of Orders with international delivery, the Customer may make payment only using the payment methods made available in the Store for the selected country of delivery. The Store may suspend the fulfillment of the Order until the payment has been successfully credited or authorized.

7. In the case of delivery of the Goods to a country belonging to the European Union, the Order is fulfilled as a delivery within the European Union. As a general rule, such delivery does not require the Customer to pay customs duties related to the import of the Goods, unless special legal provisions, the status of a given territory, or the rules of the carrier provide otherwise.

8. If the Store makes delivery of the Goods available to a country or territory outside the European Union, outside the customs territory of the European Union, or outside the VAT territory of the European Union, the Customer may be required to pay customs duties, import taxes, customs clearance costs, or other charges required by the laws of the destination country or territory.

9. The amount of the charges, taxes, and duties referred to in section 8 above is determined by the competent authorities, carriers, or logistics operators and remains outside the Seller’s control, unless expressly stated otherwise for a given delivery method.

10. If the Customer refuses to pay the required charges, the shipment may be returned to the Seller, retained by the competent authorities, or handled in accordance with applicable law and the terms of the relevant carrier. Any return shipment costs, customs handling costs, or other justified costs may be taken into account when settling the Order, where permitted by applicable law.

11. Customers interested in delivery within Poland may use the Polish version of the Store available at https://fleecozy.pl/, subject to the terms, delivery methods, and payment options available on that website.

IX INFORMATION ON ELECTRONIC SERVICES

1. FleeCozy provides the following services to Customers electronically via the Store:

a) enabling the placement of Orders and the conclusion of sales contracts for Goods in accordance with the provisions of these Terms and Conditions;

b) enabling the creation and maintenance of a Customer Account in the Store and the use of functionalities associated with it;

c) enabling the browsing of content, information, and materials published on the Store’s Website.

2. The right to withdraw from a sales contract for Goods concluded via the Store is granted to the Customer under the terms set out in applicable law and in Chapter VII of these Terms and Conditions.

3. The service of maintaining a Customer Account in the Store is provided free of charge and for an indefinite period.

3.1. The Customer has the right to discontinue use of the Customer Account at any time, including to request its closure, without stating a reason.

3.2. Closure of the Customer Account does not affect the rights and obligations arising from sales contracts for Goods concluded prior to the date of account closure, in particular the right to withdraw from the contract, the right to submit a complaint, or the right to return the Goods.

3.3. In order to discontinue use of the Customer Account or to submit a request for its closure, the Customer may contact the Seller:

a) electronically, by sending a message to info@fleecozy.com;
b) in written form, by sending a declaration to the Seller’s registered office address indicated in Chapter I of these Terms and Conditions.

4. In order to use the Store and the services provided electronically in accordance with their functionalities, the following minimum technical requirements must be met:

a) access to the Internet;

b) use of a current version of an internet browser, such as Google Chrome, Mozilla Firefox, Safari, Opera, or another browser supporting HTML5 standards;

c) possession of an active email account.

5. The Customer has the right to submit a complaint regarding electronic services provided by FleeCozy.

5.1. A complaint may be submitted in particular:
a) electronically, by sending a notification to info@fleecozy.com;
b) by telephone or via another form of contact indicated in the “Contact” section on the Store’s Website.

5.2. When submitting a complaint, the Customer should, where possible, describe its subject matter and indicate expectations as to how it should be handled.

5.3. Complaints are examined without undue delay, but no later than 14 days from the date of their receipt.
The Customer will be informed of the manner in which the complaint is handled in a form corresponding to the method of submission, unless these Terms and Conditions provide otherwise.

6. The Seller reserves the right to delete a Customer Account in the event of a lack of activity for a period of at least 3 years, understood in particular as the absence of logging into the Account or the absence of placing Orders.

6.1. Prior to deleting the Customer Account, the Seller shall inform the Customer by means of an email sent to the address assigned to the Account of the intention to delete the Account and shall set a period of at least 30 days for the Customer to resume activity or submit an objection.

6.2. Deletion of the Customer Account does not affect the processing of personal data which the Seller is obliged to retain under applicable laws, in particular tax and accounting regulations.

7. Data related to the functioning of the Customer Account, including the history of Orders and returns, are processed solely to the extent and for the period necessary to achieve the purposes for which they were collected, in particular for the handling of Orders, the processing of complaints, and ensuring the Seller’s accountability.

7.1. The data referred to above may be stored for a period of up to 2.5 years from the date of the Customer’s last activity in the Store, and after the expiry of this period may be deleted or anonymized, unless their further processing is required under applicable law.

7.2. Detailed information regarding the principles and retention periods for the processing of personal data is set out in the Privacy Policy available on the Store’s Website.

7.3. This does not affect the Customer’s rights under applicable data protection laws, including the right of access, rectification, erasure, or restriction of processing, as described in the Privacy Policy.

X DISCOUNTS AND PROMOTIONS

1. The Store may offer Customers price discounts and promotions, in particular in the form of price reductions for Goods, automatic discounts, discount codes, or time-limited offers.

2. If a discount is available for a given Good or Order, it is automatically calculated from the regular price of the Goods and reflected in the Customer’s “Shopping Cart” prior to placing the Order.

3. Detailed rules governing discounts and promotions, including their amount, duration, and conditions of use, are specified each time in the information presented on the Store’s Website or in the content of the relevant promotional offer.

4. The Store reserves the right to change the rules for granting discounts and promotions and to terminate them at any time; however, such changes do not affect Orders placed prior to their introduction, under the terms applicable at the time the Order was placed.

5. Unless expressly stated otherwise, discounts and promotions may not be combined.

6. Where the Store announces a price reduction for a Good, the Store provides information about the lowest price of that Good during the 30 days before the price reduction, in accordance with applicable law. If the Good has been offered in the Store for less than 30 days, the Store provides information about the lowest price applicable from the date on which the Good started being offered until the date of the price reduction.

7. The information about the lowest price referred to above is displayed next to the information about the reduced price of the Good, where the obligation to provide such information applies under applicable law.

8. The information referred to in sections 6-7 above may be displayed in the Store using wording such as “Lowest price in the 30 days before the discount” or another equivalent wording that clearly communicates the required price reference to the Customer.

XI PREVENTION OF ABUSE

1. The Seller reserves the right to refuse to accept an Order for fulfillment and to temporarily restrict selected functionalities of the Customer Account in the event of a material breach by the Customer of the rules for using the Store, in particular those set out in Chapter II of these Terms and Conditions.

A material breach includes, in particular, repeated violations, abuse of ordering processes, or actions posing a risk to the Store or other Customers.

2. Prior to applying the restrictions referred to in section 1 above, the Seller shall inform the Customer electronically, at the email address assigned to the Customer Account, of the reasons for the planned actions and shall enable the Customer to present their position on the matter within a reasonable time, where this is possible given the nature of the breach.

3. The Seller shall inform the Customer of the application of restrictions on the functionalities of the Customer Account, in particular by means of a notice displayed during the Order placement process and after logging into the Customer Account, and shall indicate the reasons for such restrictions.

4. The application of restrictions on the functionalities of the Customer Account may, in particular, prevent the Customer from:

a) placing Orders;

b) using discounts or other benefits granted under promotions and marketing campaigns;

c) independently changing the contact details assigned to the Customer Account, in particular the email address and telephone number.

4.1. During the period in which the restrictions apply, the Customer may continue to use the remaining functionalities of the Customer Account, in particular viewing the Order history, unless a given functionality is subject to the restriction.

5. The Customer has the right to file an appeal against the decision to apply restrictions on the functionalities of the Customer Account within 14 days from the date of receiving notification of the application of such restrictions.

5.1. The appeal may be submitted electronically to info@fleecozy.com.

5.2. The Seller shall review the appeal without undue delay, but no later than 14 days from the date of its receipt, and shall inform the Customer of the outcome by email.

6. The application of restrictions on the functionalities of the Customer Account does not affect the fulfillment of Orders that have been validly accepted for fulfillment and whose processing and dispatch have been confirmed by the Seller in accordance with the provisions of Chapter III of these Terms and Conditions.

7. The application of restrictions on the functionalities of the Customer Account does not infringe the Customer’s right to withdraw from the sales contract with respect to Orders fulfilled and dispatched prior to the date on which such restrictions were applied, under the terms set out in these Terms and Conditions and applicable law.

8. The provisions of this Chapter are neither intended nor shall have the effect of limiting the Customer’s rights arising from consumer protection laws, in particular the right to withdraw from the contract.

XII FINAL PROVISIONS

1. Prior to concluding a sales contract for the Goods via the Store, the Customer is obliged to familiarize themselves with the content of these Terms and Conditions and to accept them.

The Terms and Conditions are made available to the Customer at the stage of placing an Order in a manner that enables their downloading, saving, and reproduction.

2. Sales contracts concluded via the Store shall be governed by Polish law, without prejudice to mandatory consumer protection provisions that may apply to the Customer under the law of their country of residence.

3. In matters not regulated by these Terms and Conditions, the relevant provisions of Polish law shall apply, subject to mandatory provisions of applicable consumer law.

4. The Seller reserves the right to amend these Terms and Conditions in the event that at least one of the following circumstances occurs:

a) changes in generally applicable laws, their interpretation or construction by authorized authorities, or resulting from court rulings;

b) changes in the manner of providing the services covered by these Terms and Conditions, in particular for technical, technological, or organizational reasons, aimed at improving the security, efficiency, or quality of the Store’s operation;

c) changes in the scope or manner of providing services, including the introduction of new functionalities, modification of existing services, or discontinuation of current services;

d) changes in the available payment methods or methods of delivery of the Goods;

e) the need to introduce editorial or organizational changes that do not affect the scope of the Customers’ rights and obligations.

5. The amended Terms and Conditions are published on the Store’s Website.
Changes to the Terms and Conditions apply to sales contracts concluded after the effective date of the new version of the Terms and Conditions.

6. A Customer who has a Customer Account shall be informed of changes to the Terms and Conditions electronically at the email address assigned to the Account.

A Customer who does not accept the introduced changes to the Terms and Conditions has the right to discontinue use of the Store and, if they have a Customer Account, to request its deletion under the terms set out in these Terms and Conditions.

7. These Terms and Conditions enter into force on the date of their publication on the Store’s Website.

8. If any provision of these Terms and Conditions is held invalid, ineffective, or unenforceable by a final court judgment or a decision of a competent authority, the remaining provisions shall remain in full force and effect.

9. These Terms and Conditions may be made available in several language versions. Unless mandatory provisions of consumer law provide otherwise, in the event of discrepancies, inconsistencies, or differences in interpretation between language versions, the English-language version available in the European version of the Store shall prevail for Orders placed through that version of the Store.

Valid from May 24, 2026