Payment & Delivery

Complete payment later

• If payment was interrupted or not completed immediately after placing your order, check your order confirmation email or your customer account, if available.
• If a payment link is available for your order, you can use it to return to the secure checkout and complete the transaction.
• If you are unsure whether your payment was completed, please contact our customer support team before placing a second order.

Secure checkout

Available payment methods may vary depending on the destination country, selected currency, device, card issuer and the payment options currently enabled in our Shopify checkout.

For security reasons, payment card details are entered only through the secure checkout process. We do not ask customers to send card details by email or message.

Payment time and automatic cancellation

• We wait for payment for up to 4 hours after the order is placed.
• If payment is not completed within this time, the order may be automatically canceled.
• If your order was canceled but you still want to buy the product, you can place a new order through the website.

International and non-mainland delivery

At the moment, delivery to some non-mainland and non-standard destinations is not available directly through the website. This may include Spanish islands and destinations outside Europe.

These routes require additional shipping, tax and customs setup, so they will be added at a later stage where possible.

If you would like to check whether delivery to your destination is available, please contact us through the contact form or email us at info@fleecozy.com.

Local duties and charges

If local duties, taxes, customs fees or handling charges apply to your destination, they are paid by the customer unless clearly stated otherwise during checkout or in our written confirmation.

Order processing

• Orders are usually shipped on the same business day or the next business day after payment confirmation.
• During peak periods, promotional campaigns or high order volume, processing may take longer.
• Delivery time is counted from the moment the parcel is handed over to the carrier, not from the moment the order is placed.
• We notify the customer once the order has been dispatched.

Tracking

After dispatch, you will receive tracking information for your parcel.

• A tracking link is usually sent by email.
• Status updates depend on the carrier’s tracking system and may not appear immediately after dispatch.

Redelivery and pickup points

• If delivery is unsuccessful, the carrier may attempt delivery again or redirect the parcel to a pickup point.
• The number of delivery attempts and the storage period at a pickup point depend on the carrier’s rules in the destination country.
• If the parcel is returned to us because it was not collected, because delivery was refused or because the address was incorrect, reshipping may require an additional fee.

Inspecting the parcel upon receipt

We recommend checking the condition of the packaging when the parcel is delivered.

• If you notice visible damage, please report it to the courier or pickup point staff whenever possible.
• Please keep photos of the damaged packaging and product, as they may be needed to review the case.
• If there is a problem with your delivery, contact our customer support team as soon as possible.

Frequently asked questions

When is the order shipped?

Orders are usually shipped on the same business day or the next business day after payment confirmation.

How long does delivery take?

Delivery across Europe usually takes 3-7 business days after dispatch, depending on the destination country and selected delivery method. Delivery to Spanish islands and destinations outside Europe may take up to 14 business days.

Where can I see the shipping cost?

The shipping cost is calculated at checkout after you enter the delivery address. The available delivery methods may vary depending on the destination country.

Will I receive tracking information?

Yes. After dispatch, tracking information is usually sent by email.

What should I do if delivery is delayed?

First, check the shipment status using the tracking link. If there are no updates for longer than expected, contact the carrier or our customer support team.

Can I change the delivery address after placing the order?

If your order has not yet been shipped, contact us as soon as possible. Once the parcel has been handed over to the carrier, address changes may no longer be possible or may depend on the carrier’s rules.